The Hedging Company Ltd T/A Norley Road Garden Nurseries Limited Return and Refund Policy (“Returns Policy”)
By using this website and completing payment of your online order you agree to our terms and conditions, including this Returns Policy.
Perishable Goods
Perishable goods, including trees, plants and other living products, are treated differently from non-perishable goods, with such goods being exempt from the standard 14-day cooling off period and are considered non-refundable due to their perishable nature.
Inspection of all perishable goods should take place on arrival of delivery.
Acceptance of perishable goods at the time of delivery means such goods can no longer be returned due to the nature of the goods.
If the goods are damaged or faulty on delivery, you should contact us within 24 hours of delivery using the “Contact Us” section of this website.
Any perishable goods which have beeen planted are ineligible to be returned.
Returned goods must be in their original condition.
Non-Perishable Goods
Non-Perishable goods, including compost, may be returned within 14 days of delivery in accordance with the standard 14-day cooling off period, provided such goods are unused and are in their original packaging and condition. Following notification, you then have a further 14 days to return the goods to us.
Inspection of all non-perishable goods should take place on arrival of delivery.
If the goods are damaged or faulty on delivery, you should contact us within 14 days of delivery using the “Contact Us” section of this website.
Further Information
We endeavour to process refunds as quickly as possible following receipt of the return goods, in accordance with the 14-day period following receipt of the returned goods.
Refunds are processed only to the original method of payment.
For further information about this returns policy, please contact us using the details provided on the “Contact Us” section of this website.
The Hedging Company Ltd T/A Norley Road Garden Nurseries
Registered Office: Suite 2 Albion House, 2 Etruria Office Village, Forge Lane, Etruria, Stoke on Trent, Staffordshire, ST1 5RQ
Plant Nursery Address: Norley Road Garden Nurseries, Norley Road, Cuddington, Cheshire, CW8 2TJ
Business Email Address: sales@norleynursery.co.uk
Business Phone Number: 07415 260802